IT Manager

Job Summary

We are looking for a highly skilled and motivated IT manager to manage our IT support operations and infrastructure. The ideal candidate will provide both technical guidance and team leadership to ensure smooth IT operations, aligned with organizational goals.

Key Responsibilities

Strategic Leadership & Team Building

• Lead a team of IT engineers/technicians responsible for support, infrastructure, and systems administration.
• Manage incident and request queues, ensuring SLA adherence.
• Provide hands-on support for escalated technical issues.
• Plan and implement IT infrastructure upgrades and changes.
• Maintain documentation on configurations, procedures, and support materials.
• Enforce IT security policies and contribute to compliance efforts (e.g., ISO 27001, SOC 2).
• Collaborate with cross-functional teams for system integrations and process automation.
• Mentor junior team members and conduct skill-building sessions.
• Manage asset inventory, access control, and licensing compliance.
• Participate in IT budgeting, vendor evaluations, and contract negotiations.

Required Qualifications

• 8+ years of relevant IT experience.
• Strong troubleshooting skills and a proactive approach to system stability.

Good to have

• Knowledge in VAPT testing of infrastructure and web applications.
• Knowledge of CI/CD pipelines.

Technical Skills

Operating Systems & Servers

• Windows 10/11, Linux (Ubuntu, CentOS)

Networking

• LAN/WAN administration, routing and switching
• Firewall configuration (Fortinet)
• VPN setup and troubleshooting (IPSec, SSL)
• VLANs, network segmentation, Wi-Fi management

Cloud & Virtualization

• Microsoft 365 / Office 365 (Exchange Online, SharePoint, Intune, Teams)
• AWS administration, Vulnerability management and Security posture analysis of AWS / DevOps process.
• Set up and maintain monitoring tools (e.g., CloudWatch, Datadog, Prometheus) for systems and applications.
• Define and monitor SLOs and SLIs for the applications (e.g., Latency, Throughput, Error Rate).
• Define and enforce role-based access control (RBAC) and least-privilege principles for users, and systems.
• Set up alerts and auto-remediation playbooks

VMware vSphere environments

• Hands on experience in troubleshooting vSphere related issues

Security

• Endpoint protection platforms (Defender for Endpoint)
• experience in configuring and troubleshooting ZTNA environments (Cloudflare)
• Device / Patch management (Microsoft Intune)
• MFA, SSO, BitLocker, and data loss prevention (DLP) policies

Soft Skills

• Strong leadership and team-building capabilities
• Effective communication across technical and non-technical stakeholders
• Excellent time management and prioritization
• Customer-first attitude with focus on service excellence

Who We Are

Alphastream.ai envisions a dynamic future for the financial world, where innovation is propelled by state-of-the-art AI technology and enriched by a profound understanding of credit and fixed-income research. Our mission is to empower asset managers, research firms, hedge funds, banks, and investors with smarter, faster, and curated data. We provide accurate, timely information, analytics, and tools across simple to complex financial and non-financial data, enhancing decision-making.

With a focus on bonds, loans, financials, and sustainability, we offer near real-time data via APIs and PaaS (Platform as a Service) solutions that act as the bridge between our offerings and seamless workflow integration.

To learn more about us: https://alphastream.ai/

What we offer

"At Alphastream.ai we offer a dynamic and inclusive workplace where your skills are valued and your career can flourish. Enjoy competitive compensation, a comprehensive benefits package, and opportunities for professional growth. Immerse yourself in an innovative work environment, maintain a healthy work-life balance, and contribute to a diverse and inclusive culture. Join us to work with cutting-edge technology, and be part of a team that recognizes and rewards your achievements, all while fostering a fun and engaging workplace culture."

How to Apply

Please send your resume and portfolio to hr@alphastream.ai

Note – Candidates must be comfortable working late hours to align with US time zones, ensuring seamless collaboration and timely delivery of objectives.

Disclaimer

Alphastream.ai is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of all communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.